We were struck by two seemingly contradictory findings when we conducted in-depth interviews with eCommerce retailers about fraud prevention:
- Time and again, retailers said their biggest issues were a) on-going maintenance costs, b) integration challenges, and c) solution complexity
- At the same time, these retailers also said that it didn’t matter to them whether their fraud prevention solution was on-demand (SaaS) or on-premise
That made us do a double take. Why?
We thought that by now the inherent advantages of on-demand or SaaS solutions compared to on-premise or DIY solutions were known to everyone. Not just for fraud prevention, but for all types of IT functions. After all, the SaaS model has been demonstrated to be more efficient for eCommerce, websites, social media, HR, office productivity, payroll, and on and on and on.