Kount Blog | manual review
Blog Against Fraud

Optimize Manual Reviews with Agent-Based Reporting

Posted on Tuesday, July 18, 2017

For virtually all eCommerce operations, manual reviews make up the largest percentage of the fraud mitigation budget. Fortunately, there are a number of best practices you can employ to make your human agents more efficient and reduce the costs of conducting manual reviews. 

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Topics: manual review, feedback loop, agent-based reports

Custom Weblinks: Copy-And-Paste Is Fast, But a Click Is Faster

Posted on Tuesday, May 30, 2017

For many online businesses, manual reviews are the largest part of their fraud prevention budget. Thus, any steps you take to make reviewers and processes more efficient can have a big impact on reducing expenses, time spent reviewing an order, and increasing profitability.

Custom Weblinks is one of those steps. It’s a small but impactful way to boost productivity and improve results, including fewer false positives and reduced fraud rates.

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Topics: manual review, custom weblinks, social media

Webinar Recap: How to Become a Manual Review Rock Star

Posted on Thursday, May 18, 2017

If you missed the webinar “How to Become a Manual Review Rock Star,” this blog post provides a convenient summary recap. The webinar explored different tactics, techniques and strategies to streamline the manual review process while minimizing chargebacks and false positives.

Digital vs. Shippable Goods

Digital goods, such as e-tickets, software, music downloads, etc., share common characteristics that impact the manual review process:

  1. Consumer demand for instant gratification
  2. A highly commoditized market
  3. High volume, low cost goods, high margins (less overhead)
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Topics: manual review, false declines, approve lists

Preventing “Unknown Unknowns” with Manual Review Best Practices

Posted on Monday, May 15, 2017

The best reason for having an Event Notification System (ENS) incorporated as a best practice in your manual review process? Avoiding the dreaded “unknown unknowns.

“There are known knowns, there are things we know we know. We also know there are known unknowns, that is to say, we know there are some things we do not know. But there are also unknown unknowns, the ones we don’t know we don’t know.” - Donald Rumsfeld, U.S. Secretary of State

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Topics: manual review, event notification system

7 Best Practices for Hiring a Fraud Analyst

Posted on Tuesday, May 9, 2017

There are 1,900 listings for Fraud Analyst positions on Indeed.com, the #1 job site worldwide. Over 50 percent of the positions pay more than $85,000 per year. And nearly 20 percent pay over $100,000!

For online businesses and eCommerce operations, hiring for this vital role involves a significant investment of time and money. Below are 7 key capabilities to look for when hiring a fraud analyst.

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Topics: manual review, fraud analyst

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